Privacy Policy

Training Tails Limited are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018 that comes into place on 25th May. Protecting the personal information you share with us is very important, and we want you to be confident that this data is kept safely and securely and to understand how we use it to advise you of updates at Training Tails. 

 

If we make changes to this notice we will notify you by updating it on our website. Training Tails Limited,  will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Training Tails determines the purposes and way in which any personal data are, or will be, processed.

 

This policy applies only to www.trainingtails.co.uk and not to other web sites that you may visit by following a link from our site. We advise you to review each third party's site's privacy policies before disclosing any information to that site.

 

What information we collect and why?

 

When you contact us either via our website, telephone or email, social medial, we will ask for your full name, phone number and email address.   Depending on your enquiry and the assistance you require we may take further information via booking form or questionnaire that is emailed to you.  It is entirely your decision if you wish to withhold any information that you feel is unnecessary.   

 

Training Tails is committed to protecting any personal information that you provide to us. and recognises the importance of informing you how we treat information about you that we may receive via this website, via our social media accounts or email - woof@trainingtails.co.uk.

 

If you attend training classes or have private sessions, we will send you our follow up reports and plans during an agreed period.   We will also forward you information regarding any future training that we feel you might be interested in or benefit from.   This will be either by direct email, or newsletter. You can unsubscribe to these emails at any time by contacting us directly or using the unsubscribe facility on the newsletters.

 

Newsletters are sent out by Training Tails, Herts approximately 6-8 weeks.

 

We will only ever contact you by telephone in case of an emergency or if we need to discuss your enquiry.

How much personal information do I have to give you?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Where applicable, we also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

 

To provide and operate the Services;

 

To provide our Users with ongoing customer assistance and training support.

 

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

 

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services; 

    

To comply with any applicable laws and regulations.

 

How long do you keep my information for?

 

We may keep your contact information as long as we deem it necessary to fulfil the requests, maintain records of delivered information, or conduct customer service, sales, and marketing activities, unless we receive a request that we delete the information.

 

Is my information secure?

 

No system, especially a system connected to the Internet, can be guaranteed to be secure, but we follow generally accepted practices of physical, network, and operational security to safeguard our data, including information we may collect from site visitors and information requesters.  Anyone connected to Training Tails who misuse personal information are subject to disciplinary action.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

 

Will you share my information with others?

 

Training Tails, Herts. does not share, sell, or lease personal information about you to any third-parties for their marketing use. Training Tails, Herts. will only release information about you if you direct us to do so, or if  Training Tails, Herts. is required by law to do so, or in other legally limited circumstances.

 

Tranfser of data outside of EEA

 

Training Tails, Herts. currently use WIX.com as their website provider, Mailchimp to facilitate their newsletters and Dropbox for storage of information.    These data processors have their own individual policies regarding data protection and security which can be viewed on the following links.

 

https://www.dropbox.com/privacy

https://mailchimp.com/legal/

https://www.wix.com/about/privacy

 

Please contact us at woof@trainingtails.co.uk if you require further information.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

For purposes of the EU Data Protection Directive, the data controller collecting and maintaining the data described in this Privacy Statement for the domain TRAINING TAILS, HERTS.com is TRAINING TAILS, HERTS. The data controller may be contacted via our website at https://www.trainingtails.co.uk/contact-us or directly at woof@trainingtails.co.uk

 

How do I contact you?

 

We do not want to send marketing communications to you if you do not want to receive them. 

 

If you do not wish to receive marketing communications then you can opt-out at by emailing woof@trainingtails.co.uk.   Please note, it can take up to 28 days to remove you from our list during which time, it is possible you may receive additional mails whilst we process your request.

 

Our newsletters also have an unsubscribe button, and you may opt-out from these at any time.

 

This document informs you of our policy regarding the collection and use of personal information that we collect from visitors to our website: www.trainingtails.co.uk in the contact us section.

We use the personal information that you provide, so that we can contact you.  By providing personal information you agree to the collection and use of such information in accordance with this policy.

 

Information Collection and Use

 

In order that we may contact you, we would need to collect personally identifiable information. Personally identifiable information may include, but is not limited to, your name, telephone number and address.

 

Security

The security of personal information is important, but no method of transmission over the Internet is 100% secure and as a result we cannot guarantee its security.

 

Changes to this Privacy Policy

 

This policy may be updated/changed at any time and you should check it periodically. Your continued use of the site will constitute your acknowledgment and your consent to abide by and be bound by this policy.

 

Contact Us

 

If you have any questions about this policy, please contact us.

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2017 by Training Tails, created with love

07803 730171 / 07801 985768

woof@trainingtails.co.uk

St Albans / Harpenden and surrounding areas

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